We will try, so please contact us as soon as you can. Please bear in mind that your chosen method of delivery will impact our ability to add items to orders, so it may not always be possible.

Sorry, but you must enter a promotional code at the point you place your Olsson Scandinavia Haircare order. Please refer to our standard offer and promotional terms and conditions.

We take payment when you place your order. We will not dispatch your order until payment has been confirmed.

Yes. Any items purchased from Olsson Scandinavia retail website are inclusive of VAT.

Some orders may require a signature upon delivery. If you are not there to sign for your order, APC or Royal Mail will leave a card for you to call to make alternative arrangements. If you do wish us to place a request that goods are left in a safe place on your property in your absence, or with a neighbour please note Olsson Scandinavia cannot be held responsible for any loss or damage to these goods.

If your estimated delivery date has passed and you still haven’t received your Olsson Scandinavia Haircare order, please get in touch with our Customer Service Team and they will look into it for you. Bear in mind that parcels are not considered lost until 14 days have passed.

If you weren't home when delivery was attempted, you should receive a card through your door to let you know where to collect your parcel from or how to rearrange delivery.

You can ask, so please get in touch, and we’ll do our best to accommodate any amendments. Please bear in mind that your chosen method of delivery will impact our ability to amend any orders, so it may not always be possible.

We will refund you within 14 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately, these timescales are dependent on your card-issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back into your account any quicker.

If you have purchased a kit or package of goods, you must return the entire package as sold. Similarly, this applies to any multi-buy discounts or promotions (except for an exchange where products are faulty/defective), alternatively, Olsson Scandinavia reserves the right to charge you for the goods retained by you at the full price quoted on this site.

In the case of faulty or defective goods being received please contact get in touch with our Customer Service Team to discuss.

You can, but be quick. We aim to dispatch all Olsson Scandinavia orders the next working day and so we may be unable to stop it from being dispatched to you. If it has already gone, there is nothing we can do.

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you can either inform us in writing or you can call our Customer Service Team. You must also return the products to us within 14 days of receiving it and at your own cost.

You will receive a full refund of the price paid for the products upon their return and inspection.

For all returns please retain your certificate of posting until you have received your refund or exchange from Olsson Scandinavia. Please note that all returns are at your own expense. Olsson Scandinavia will not refund the cost of return postage.

We understand your concern. However, due to the nature of allergies and individual sensitivities, we're unable to offer refunds in such cases. We highly encourage customers to carefully review the ingredients list provided on our packaging and website to ensure compatibility with personal sensitivities before purchasing.

If you're unsure - test before you invest.

Nonetheless, we're committed to assisting you in any way we can. Please get in touch for further guidance and assistance with your concerns.

No. The Olsson haircare collection does not contain any parabens.

Yes. We can confirm that our collection does not contain either of these ingredients. Limonene and linalool are usually found in fragrances, which we exclude from our formulas. Learn more about this here.

No. The Olsson Scandinavia collection does not contain EDTA (Ethylenediaminetetraacetic acid).

Sodium laureth sulfate (SLES) is created through a different process to that of sodium lauryl sulfate (SLS). It uses a process called ethoxylation where ethylene oxide is added to change the makeup of the compound. This process means SLES is much more gentle and ideal for use on both hair and skin. It doesn’t strip the epidermis of any excess moisture, leaving it feeling soft, smooth and nourished.

Do you know your sulfates? Read SLS V's SLES.

Olsson products have been designed to be extra gentle on hair and scalp as they have been formulated without any of the key and known irritants such as colour, fragrance and parabens. We’ve added Aloe Vera which is known to have a soothing effect on irritated scalps so you should feel a difference to your scalp, even after one shampoo.

The skin on our body and scalp is constantly shedding and being replaced, and when we shower or take a bath, dead skin is washed away. On the scalp, it’s removed during shampooing and rinsing - if you have a sensitive scalp it can become irritated by perfumes which can cause dryness leading to dandruff. Olsson Scandinavia will deeply cleanse your scalp with minimal risk of irritation.