At Olsson Scandinavia, we care deeply about our customers' experiences and strive to create haircare that’s safe, soothing, and luxurious for even the most sensitive skin types.

Our products are meticulously crafted to reduce the risk of reactions, and while reactions are incredibly rare, we understand that they can still happen. This page offers a friendly guide to help if you believe you've experienced an unexpected reaction to one of our products, and what support you can expect from us.

If you feel you may have reacted to an Olsson Scandinavia product, please follow these steps for your safety and comfort:

1. Discontinue Use: Stop using the product immediately, and gently rinse off any residue.
2. Seek Medical Advice: If the reaction doesn’t resolve quickly or feels uncomfortable, reach out to a healthcare professional for guidance, particularly if your symptoms include swelling or redness, seek immediate medical attention by contacting your doctor or visiting a walk in centre.

If you suspect a reaction, we’d greatly appreciate hearing from you.

Your feedback helps us refine our products and provides valuable insight into rare reactions. Here’s what we need from you to help us investigate:

• Product Details: Share the batch number of the product you used and details of your reaction.

• Photos and Permission: Please provide photographs of any symptoms. We may also request your permission to speak with your healthcare provider for a more complete understanding of the reaction.

Please send this information to info@olssonhaircare.com. All your information will be kept strictly confidential in accordance with GDPR. In certain cases, we may ask for the return of the product to assist with our investigation.

About Cosmetic Product Safety

Cosmetic products like ours are among the safest consumer products available, regulated by strict laws across the UK and Europe. And in the instance of Olsson Scandinavia, we allow our formula to be scrutinised by Allergy UK and Asthma Allergy Nordic. We want the best for our consumers. 

Each product undergoes comprehensive safety assessments by expert cosmetic safety assessors before reaching you. However, every individual is unique, and reactions, though rare, may occur.

Just as some people react to certain foods, like peanuts, while others do not, our bodies may sometimes respond to even the mildest substances. Most reactions to cosmetics are mild and reversible - meaning they generally subside once you stop using the product. But, in very rare cases, more serious symptoms may need immediate attention.

The Importance of Consumer Feedback

Your feedback is invaluable to us. While each Olsson Scandinavia product is rigorously tested, your experiences ensure we continue to uphold the highest standards of safety and effectiveness. We investigate each reported reaction carefully, assessing any factors that could impact certain individuals differently. Importantly, a reaction does not mean the product is unsafe; it simply means that individual sensitivities vary.

Our Commitment to Your Safety

Our commitment to safety and quality is unwavering, and we constantly review and update our records based on feedback to make sure our products remain safe for all. We also provide the opportunity to test before you invest to help consumers understand if Olsson Scandinavia is right for them. By sharing your experiences with us, you’re helping to ensure that our products stay effective, gentle, and safe.

If you need assistance or want to share any concerns, don’t hesitate to reach out. We’re here to help and to make sure your experience with Olsson Scandinavia remains a positive one.