Free standard delivery on orders over £15

Conditions of Sale

Sensitive Haircare for Allergy Sufferers

 

These terms and conditions (the "Terms") are the terms which apply when you access the website www.olssonhaircare.com (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to Olsson Haircare (UK) and any reference to "you"/"your" means you, the user of the Website.

Our agreement

Your use of this Website and purchase of any of the products on the Website means you agree to be bound by these Terms. If you do not agree to these Terms, please do not access nor use the Website.

We recommend that you print a copy of these Terms or save them to your computer for future reference. These Terms are only available in the English language.

About us

We are InsideOut Ideas, trading as Olsson Haircare (UK), a company incorporated in England under registration number 07066298. Our registered address is 3 St. Georges House, Vernon Gate, Derby. DE1 1UQ.

If you have any questions, complaints or comments on this Website, then please get in touch with our Customer Service Team.

Changes to our terms

The Perfume Studio reserves the right to change or modify these Terms from time to time and changes will be notified via publishing on the website. It is your responsibility to check for such changes. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.

Eligibility to purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts under English law, you must be:

• at least 18 years old.
• resident in the United Kingdom or Ireland. Only orders with a billing and delivery address within the United Kingdom or Ireland will be processed.

Registering for an account

We offer you the opportunity to register for a personal account (access to our membership). If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database.

You must provide the following information when you register: your name, email, password, billing address and, where applicable, different delivery address. You can access, update or correct your personal account details via the ‘My Account’ button at any time. We will only use the stored data in accordance with our Privacy Policy.

You warrant that the personal information you provide when you register is true, accurate, current and complete in all respects and you are not impersonating any other person or entity.

You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately here if you become aware or suspect any unauthorised use of your password or username.

Privacy policy

Olsson Haircare (UK) will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms, which apply to you.

Conditions of website use

Please take the time to read our Terms and Conditions of Use as it includes important information and further terms, which apply to you.

Indemnity

You agree to defend, indemnify and hold Olsson Haircare (UK) harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Our products, images and descriptions

We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the product exactly at the moment you place an order.

The photographs that illustrate the Products do not fall within the scope of the Contract and Olsson Haircare’s liability may not be incurred in connection with any such error.

While every effort is made to ensure that the colour of products for which photos are displayed on the Website is an accurate representation of the originals, variations may occur, in particular, due to technical limitations in reproducing colour using information technology (screen brightness and monitor quality for instance).

Consequently, Olsson Haircare (UK) may not be held liable for errors or inaccuracies in photographs or graphics showing products that are presented on the Website. For example the packaging of the Products may vary from that shown on images on our Website.

Products are offered subject to availability

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available because of an error in the price on our Website, your order will not be processed. If you have already paid for the Product, we will refund you the full amount of the Product as soon as possible. If we are unable to supply the whole order, we will also refund any delivery costs charged as soon as possible.

No substitute Product will be sent to replace the unavailable Product. Olsson Haircare (UK) may not be held liable if Products are out of stock or unavailable. We may offer replacements but will not ship these without your approval.

How the contract is formed between you and us

All orders are subject to availability and acceptance by us. We reserve the right to refuse to accept an order. After placing an order, you will receive an email from us acknowledging that we have received your order. All communications will be addressed to the email address you supply when you register. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the process.

You will automatically be sent an email confirming receipt of your order with a summary of the details of your order which we recommend that you print out and keep for your own records. The confirmation email does not constitute our acceptance of your order. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Terms, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products ordered to you. The contract between us will only be formed when we dispatch your order.

We may refuse to accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms (including our Privacy Policy) or if we identify a product or pricing error. If we do not accept your order for any of the above reasons, we will contact you by email or telephone advising you of this.

Returns and refunds

Where you have purchased as a consumer, you have certain rights under the law. These include:

• that any products supplied by us will be of satisfactory quality, fit for their intended purpose and will conform to any description given on this Website;
• certain remedies if a product is defective; and
• a right to cancel your order within 14 working days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see ‘Return of non-faulty goods’).

To cancel a Contract, you just need to let us know in writing that you have decided to cancel. The easiest way to do this is to complete our contact form. If you use our online form, we will email you to confirm we have received your cancellation. You can also write to us at: Olsson Haircare (UK), 3 St. Georges House, Vernon Gate, Derby. DE1 1UQ.

If you are emailing us or writing to us, please include details of your order to help us to identify it, please include your order reference number. If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email before midnight on that day.

This cancellation right does not apply in the case of sealed goods if they have become unsealed after delivery unless the product is defective.

Goods, including free gifts selected as part of a promotion, should be returned in their original unused condition.

Please return all unused goods to: Olsson Haircare (UK), 3 St. Georges House, Vernon Gate, Derby. DE1 1UQ.

Return of non-faulty goods

We hope you will be happy with your purchase from us, however, if not, you have the right to return the product to us and receive a full refund, provided that you:

• notify us in writing that you are cancelling your purchase no later than the 14 working days after the day on which you received your product;
• have taken reasonable care of the product prior to return and they/it have not been damaged;

You will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or not as described.

Please return the Product accompanied by a copy of your order in suitable packaging to ensure it reaches us in acceptable condition.

We will refund the purchase price of any goods returned no later than 14 days from the day when you give us notice of cancellation. We will refund you using the same means of payment you used for the initial transaction unless expressly agreed otherwise.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

The right of cancellation can only be exercised by you, the purchaser of the Product, and not by a third party.

Subscriptions

By placing an order and enrolling in our subscription service, you accept these terms, conditions, limitations and requirements.

When you purchase any eligible subscription, you are able to select how often you would like your haircare delivered to you. Olsson Haircare reserves the right to change subscription benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts. All changes will apply to future orders, including for current subscriptions.

Some of the offer details may change as you receive deliveries over time (for example, price, VAT, availability, delivery charges. If the item is unavailable when your subscription renews, you authorise us to fulfil your order with a similar item that we believe will meet your expectations.

When you order an eligible product and enroll in a subscription, you will receive notice that your subscription has been created and that your first order will be processed. Your subscription will thereafter automatically create a new order according to your chosen delivery schedule until you cancel.

We may, in our sole discretion, terminate your subscription(s) at any time without notice. If we do so, you will only be charged for orders that have been dispatched to you.

The amount charged for an eligible product will be the price of that item on our site at the time your order is processed or lower. The total cost charged to your payment method for each subscription order will be the price of the item, less any subscription discount, plus any applicable delivery charges and VAT.

The charge for each subscribed item will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your order with the payment method you used to create your subscription, we reserve the right to terminate your subscription. Your subscription will remain in effect until it is cancelled. You can cancel at any time via My Subscription, which can be found in your Account.

Please note that your use of the olssonhaircare.com website is also governed by our Terms and Conditions of Use. Please take a moment to read this as it includes important information and further terms, which apply to you.

Prices, delivery charges and payment

The prices of the product are given in pounds sterling and are inclusive of VAT (where applicable, unless otherwise stated) at the current rates.

The prices are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Terms. Delivery costs will be specified to you before the order is confirmed and when the order is definitively validated.

The price invoiced to you is the price stated on the order confirmation sent via email by Olsson Haircare (UK).

You accept Olsson Haircare’s right to modify our prices at any time; however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.

Our site contains a selection of products and it is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

All payments must be made immediately over the Internet. Unless the server is unavailable, you may pay with a credit or debit card.

You will need to enter the card number, expiry date, name of cardholder and the 3-digit security code from the back of the card.

For your security our website transactions are carried out in a secure environment via our payment service provider, Stripe. Stripe is fully approved to Level 1 in the Payment Card Industry Data Security Standards (PCI DSS SaferPayments programme), which is the highest level of compliance.

As part of the fight against online fraud, information concerning orders will be checked by Olsson Haircare’s designated Payment Service Provider, Stripe.

Competitions, offers and promotions

From time to time Olsson Haircare may run competitions, offers and promotions via the Website. Separate terms and conditions are applicable governing these. Please take the time to read our terms and conditions for our offers and promotional codes, as it includes important information and further terms, which apply to you.

Delivery

We accept orders for the UK and Ireland only. Delivery will be made to the address provided by you when you place your order and cannot be changed once received.

The estimated time for you to receive an order is as follows:

• For the UK, will be posted via courier which will take 3-7 working days.

In any event, orders are delivered at the latest thirty (30) days after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances, you have the right to cancel the order and receive a full refund.

Last order dates, delivery times, opening hours and courier charges may change over the Christmas and New Year period. For seasonal variations see our website homepage or get in touch with the Customer Service Team.

Olsson Haircare (UK) will not be liable or responsible if your delivery is affected by an event outside our control including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform the Customer Service Team as soon as possible. Olsson Haircare (UK) will then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.

As soon as the product is delivered to you, you are responsible for it.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way, please contact our Customer Service Team within 14 days of receiving your product to notify us.

Complaints procedure

We welcome your feedback on all of our products and services. If you have a problem or complaint about a product please get in touch within 14 days of receiving your order.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by Force Majeure. Additionally, we cannot accept liability or pay any compensation where you suffer any damage, injury, expense or loss of any description as a result of Force Majeure.

Our liability

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products, is intended for the use of educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website (where applicable).

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

losses not caused by our breach; indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example, loss of profits or loss of opportunity; failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.

"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, pandemics, terrorist activity and acts of God.

Where the Products have been purchased for commercial, business or resale purposes, we have no liability, howsoever arising, in respect of any express or implied condition, warranty or term, statement, representation whether statutory or otherwise, relating to the goods supplied. The buyer accepts that he is best placed to insure against losses which arise by virtue of any breach of this agreement and warrants that he carries adequate insurance in this respect.

Copyright and other intellectual property rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Severability

Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

Waiver

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms and the order summary sent to you together form a contractual whole and constitute the entirety of the contractual relations between us.

Entire terms and conditions

These Terms form the entire basis of any agreement between us.

Rights of third parties

We both hereby exclude any rights that any other party may have in relation to this Agreement under the Contract (Rights of Third Parties) Act 1999.

Law and jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Your statutory rights are unaffected.

Last updated: 10 June 2020